Cancellation & Refunds

Payments are not refunded once they are made. That covers every charge: the plan's monthly fee, the one-time setup fee, phone number rental and money added to your wallet. Money in the wallet is spent on calls only: it cannot be withdrawn or refunded, including when you cancel.

It also holds when you cancel: the rest of a month you have already paid for is not refunded, in part or in full, and nothing is refunded after cancellation.

Changing plan is not a refund either. An upgrade charges the difference for the rest of the month; a downgrade takes effect from your next month, so the current month is not reduced.

The business owner can cancel at any time from the dashboard: open Payments and choose Delete account at the bottom of the page. You can also write to support@answerlabs.in from the owner's email address and we will do it for you.

Cancelling takes effect immediately:

• your agent stops answering and calling, and your phone numbers are released;
• your calls, recordings, leads, campaigns, files and your team's logins are deleted and cannot be recovered — download your leads first (Leads → Export CSV) if you want them;
• your invoices and payment records are kept, as tax law requires, and any invoice issued before you cancel still has to be paid.

To stop paying without losing your data, you can instead stay on your plan until you are ready, or move to a smaller plan from Payments.

Write to billing@answerlabs.in with the invoice number.